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Free PDF Newest Salesforce - Service-Cloud-Consultant - New Salesforce Certified Service cloud consultant Test Cost
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You will need to pass the Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) exam to achieve the Salesforce Service-Cloud-Consultant certification. Due to extremely high competition, passing the Salesforce Service-Cloud-Consultant exam is not easy; however, possible. You can use ActualtestPDF products to pass the Service-Cloud-Consultant Exam on the first attempt. The Salesforce practice exam gives you confidence and helps you understand the criteria of the testing authority and pass the Salesforce Certified Service cloud consultant (Service-Cloud-Consultant) exam on the first attempt.
Salesforce Certified Service cloud consultant exam is designed for professionals who specialize in the implementation and management of the Salesforce Service Cloud platform. Salesforce Certified Service cloud consultant certification is intended for individuals who have expertise in designing, configuring, and implementing Service Cloud solutions that meet the specific needs of their clients. Service-Cloud-Consultant exam is designed to test the candidate's knowledge and skills in areas such as case management, knowledge management, service console customization, and integration with other systems.
Salesforce Service-Cloud-Consultant certification exam is a computer-based exam that consists of 60 multiple-choice questions. Service-Cloud-Consultant exam is timed, with a total time limit of 105 minutes. The passing score for the certification exam is 68%, and the exam fee is $200. Successful completion of the Salesforce Service-Cloud-Consultant Certification Exam indicates that the individual has the knowledge and skills required to design and implement customer service solutions using Salesforce.
Salesforce Service-Cloud-Consultant certification exam is designed to test an individual's knowledge and skills in implementing and designing Salesforce Service Cloud solutions. Salesforce Certified Service cloud consultant certification validates that the candidate possesses the expertise required to provide world-class service and support to clients using Salesforce Service Cloud. Salesforce Certified Service cloud consultant certification exam covers topics such as service cloud architecture, designing and building service solutions, implementing service cloud solutions, and managing service cloud environments.
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Salesforce Certified Service cloud consultant Sample Questions (Q179-Q184):
NEW QUESTION # 179
Cloud Kicks (CK) wants to explore having a full Incident Management, Swarming, and Change Management process to provide a foundation for its auditing and governance needs, CK also wants interactive recommendations for every department during this process, Besides implementing Incident Management and Service Cloud for Slack, what should a consultant recommend for the full solution?
- A. Implement a third-party app from AppExchange.
- B. Implement Flow Orchestration with Work Guides,
- C. Implement Guidance for Success and Knowledge articles.
Answer: B
Explanation:
For Cloud Kicks (CK) to establish a comprehensive Incident Management, Swarming, and Change Management process that includes interactive recommendations for every department, implementing Flow Orchestration with Work Guides is advisable. Flow Orchestration enables the automation and management of complex business processes, guiding users through predefined paths that can adapt based on situational context. Work Guides provide step-by-step instructions and contextual recommendations, ensuring that each department follows best practices and maintains consistency in their approach to incident and change management. This solution supports CK's auditing and governance needs by providing a structured, traceable process that enhances operational efficiency and decision-making.
NEW QUESTION # 180
UCs is implementing Salesforce Knowledge at its contact center. The contact center has a dedicated support team for each product that it supports. Contact center agents should only be able to view articles for the product they support.
What solution should a consultant recommend to meet this requirement?
- A. Assign team-based roles to the associated product data category value
- B. Assign team-based roles to the associated product article types
- C. Assign team-based profiles to the associated product article types
- D. Assign team-based profiles to the associated product data category value
Answer: A
NEW QUESTION # 181
Universal Containers (UC) needs to invoke a process on an external system (NOT in Salesforce) whenever
cases are created or updated by contact center agents. UC does NOT want to use any customized code to
accomplish this.
Which solution should a Consultant recommend?
- A. RESTful services with GET, POST, or PUT
- B. Schedule batch Apex processing job
- C. Visualforce page APEX SOAP async callout
- D. Workflow-driven outbound messaging
Answer: D
NEW QUESTION # 182
The contact center at Universal Containers wants to reduce call volume and resolution time within Service Cloud.
Which solution should a consultant recommend?
- A. Knowledge base
- B. Email-to-Case
- C. Chat with an agent
Answer: A
Explanation:
To reduce call volume and resolution time within Service Cloud, implementing a comprehensive Knowledge base is recommended. Providing customers with access to self-service information through Knowledge articles enables them to find answers to common questions independently, reducing the need for direct contact with service agents and improving overall service efficiency.
NEW QUESTION # 183
SLA says agent must respond within one hour, or if marked "urgent", resolve within one day. How can this best be achieved?
- A. Use case teams to close
- B. Use escalation rules
- C. Use entitlements to define a process and milestones
Answer: C
NEW QUESTION # 184
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